iSmart Solutions Complaints Procedure - Contact iSmart Solutions

What to do if you are not happy with the service you have received

We are committed to providing products of the highest standard and offering the best possible service.

We value all feedback we receive from customers, good and bad.

While we hope you will never need to make a complaint, if you do have to, we have made the process as easy and pain free as possible.

So we can resolve your complaint as quickly as possible, we will need to take the following details:

your name and address
your Customer Identification Number
your daytime phone number
a clear description of your complaint or concerns

What we will do

We will do our best to deal with your complaint straight away; we recognise sometimes however, we won't be able to. Some cases may take longer to fully investigate; in these cases we will do the following:

acknowledge your complaint in writing within 5 working days of receipt
keep you updated with our progress
aim to resolve your complaint within 4 weeks, if we are not able to do so, we will write to you explaining what is happening and when we expect to resolve your complaint
send you a final response letter within 8 weeks, once an assessment and full investigation of your concerns have been made

Letting us know you are not happy with our service gives us the opportunity to put matters right for you and improve our services for everybody.

We will always do our best to respond to your concerns as quickly as possible. In each case, we will listen to you and strive to put matters right.

How to contact us

Debt Management Complaints Procedure

Post:
iSmart Consumer Services Ltd,
Brittannia House
Rushmills,
Northampton,
Northants,
NN4 7YB

Email: customer.relations@i-smartbusiness.co.uk

If you e-mail us, we usually reply to you by e-mail. However, if we need to refer to confidential information or enclose copies of important documents, we may contact you by post instead.

What to do if you are dissatisfied with our response

If you still remain dissatisfied with our final response or 8 weeks have passed since you first let us know about your concerns, you can refer your complaint to the Claims Management Regulator.

How to contact the Claims Management Regulator

Post:
Monitoring and Compliance Unit,
57 - 60 High Street,
Burton-upon-Trent,
Staffordshire
DE14 1JS

Website: http://claimsregulation.gov.uk/

Thinking smarter is our philosophy, if you've been sold a financial product that didn't meet your needs, or if you find yourself faced with debt, by thinking smarter, we will provide the solution.

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Other Resources

Debt Management Complaints Procedure The Insolvency Service Debt Management Terms & Conditions

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