As part of debtsmart, we will assess your financial circumstances, negotiate with the companies you owe to achieve reduced monthly payments and put together a debt management plan, tailored to your circumstances.

With your debtsmart debt management plan, you will be assigned a dedicated Financial Solutions Advisor who will negotiate with the companies you owe money to, to request interest and charges are either frozen or reduced.

While we cannot guarantee requests will be agreed to, presenting a debtsmart debt management plan with clear income and expenditure shows you are making every effort to clear your debts, so creditors are generally more co-operative.

We will take the first two monthly payments on your plan to cover the cost of setting up your plan and contacting your creditors. The fees will also involve establishing any outstanding amounts of debt, negotiation with your creditors on freezing the interest and also the negotiation with your creditors on setting up the plan. We will start paying your creditors from the third monthly payment received. Your creditors will receive a payment from us within five working days of receipt of your payment to us.

From the third month we will charge a monthly fee equivalent to 15% (min £30) of your monthly payment. This covers the ongoing costs of administering your plan.

Debt Management Complaints Procedure

• reduce monthly repayments to an affordable level
• create an affordable payment plan to reduce your debts
• employ our experienced staff to speak to creditors on your behalf
• take the worry and stress of debt away from you
• negotiate to have interest and late payment charges frozen or reduced
• reduce your debt further by claiming back unfair charges including those for mis-sold Payment Protection Insurance (PPI)
• review your financial circumstances every six months and reformulate your payment plan if required Think smart, get debtsmart and take the first step on the path to regaining control of your finances