I haven’t received my refund yet

I haven’t received my refund yet

If you have received a settlement offer from your bank or lender, but have not yet received your refund, then it is important not to worry.

The time taken for the claims procedure to be completed will vary from case to case and a number of recent news reports have detailed how there are sometimes delays between the decision being made and the compensation being paid.

We will always strive to have your case settled as quickly as possible but the time taken for compensation to be received will depend on the bank or lender.

We will do our best to speed this process up by handling the claims procedure on your behalf. This ensures that no errors with the paperwork to delay proceedings.