Helpful Information

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New Customers

Starting a claim

How to complete our forms

Finding your credit agreement

Sending forms back to us

Our fees explained

Free Check Process Explained

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Existing Customers

What happens after we get your completed forms?

How we update you

Received a letter from your bank?

I haven’t received my refund yet

Financial Ombudsman Service (FOS)

Financial Services Compensation Scheme (FSCS)

Contact us

You can email us or speak to one of our team