Our fees explained

Free Check

We check for free if you have PPI. You decide what you want to do next.

  • You can do nothing if you feel it was not mis-sold
  • You can do it yourself if you like. We do not charge you anything for this
  • You can ask iSmart to look into mis-selling of the PPI if you feel you have been mis-sold. Our fees are explained below

The fees we charge

Our fees are currently 30% plus VAT. This is applied to the full compensation amount which you are offered by your bank or lender following the successful settlement of your claim.

In real terms, this means that those who receive compensation of £1,000 will be charged £300 plus VAT at the current rate.

Example table showing different ways compensation may be awarded:


There are no additional fees charged for our services and all administration costs are covered by the rates mentioned above.

No upfront costs

We do not charge any upfront costs for our services*. All compensation claims are handled independently and you will be billed for our services following the resolution of your case.

This bill will be our standard fee, which is 30% of the compensation amount plus VAT.

*Fee payable if the claim is cancelled at client’s request, after we have started your claim

Payment options

To make a payment. Call us on 01933 698 510



Send cheques to iSmart Consumer Solutions
Victory House, 400 Pavilion Drive, Northampton Business Park, NN4 7PA, quoting your iSmart reference number


Please quote your reference on the payment slip
Pay into our HSBC account:
Account Number: 41450735
Sort code: 40 – 39 – 15

My claim back has gone against my arrears

If your claim has been successful then you may have found that your compensation amount has been deducted from your loan arrears rather than being provided in cash.

You will be notified of this decision when receiving the settlement offer from your bank or lender.

If you have any questions regarding this, please call us.

Can’t pay our fee?

In the event that you are having difficulty in paying our invoice please contact one of the payments team, to discuss your options.

How long do I have to pay my invoice?

As we strive to process your claim as quickly as possible, we hope that you’ll return the favour when it comes to settling our invoice.

If you receive our invoice before you have received your compensation then we will not expect you to make the payment immediately. Instead, we ask that you settle the invoice once you have received the compensation from your bank or lender – making the process as convenient for you as possible.

We strive to make our invoices as simple as possible but if you are unsure of any of the details listed on it then please do not hesitate to contact us